Frequently Asked Questions
Everything you need to know about shopping with CACHIA
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body type.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options such as Afterpay and Klarna.