Returns & Exchanges
At CACHIA, we want you to love your new sleepwear and apparel, which is why we offer a 30-day window for returns on all full-priced items. Please ensure all garments are unworn, unwashed, and have their original tags attached to be eligible for a refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place your items in their original packaging, ensuring all labels and hygiene stickers remain intact to meet our quality standards.
Ship It Back
Print your generated shipping label and drop your parcel off at any authorized postage location; please keep your tracking number for reference.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing